What is Maison Charly?
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A private pet concierge in Belgium. A single concierge organises and coordinates pet sitting, transport, grooming, training, well-being and travel for you, with selected partners.
How do I join Maison Charly?
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Pre-register on this website ahead of our launch in early 2027. Your concierge will contact you to get to know you and your companion, then open your personal space.
How much does it cost?
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Joining à la carte is free. Prices then depend on the plan and the services you choose; your concierge presents them during your first conversation. Every request comes with a detailed offer before any booking.
Which plans do you offer?
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À la carte for occasional needs, Member for regular support on weekdays, Club Charly for everyday support. Your plan evolves with your needs.
How do I contact my concierge?
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On WhatsApp, by phone on +32 456 13 05 55 or by email at concierge@maison-charly.com, every day from 9am to 6pm. Member and Club Charly clients have a dedicated line, during their plan's hours, shown in their personal space.
How do you select your partners?
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We meet every partner and check their qualifications, insurance and alignment with our values, then follow their services through our members' feedback.
Which areas do you cover?
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The 19 municipalities of the Brussels-Capital Region. Our area will grow with our network of partners. Living elsewhere? Pre-register: we will let you know as soon as we can welcome you.
Which animals do you welcome?
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Dogs, to begin with. Cats and other companions will follow; pre-register and we will let you know.
Can I make an unusual request?
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Of course: that is the very spirit of a bespoke service. Your concierge studies every request carefully, within the law and in the animal's best interest. Maison Charly reserves the right to decline a request outside this frame.
What happens in an emergency?
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Your concierge coordinates the fastest and most appropriate response: transport, care and real-time updates.
I am already a client: where do I sign in?
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On my.maison-charly.com, or through "Already a client?" in the pre-registration form.