What makes the difference
A single point of contact
Your concierge knows your companion's character, habits and needs, through regular conversations with you and our partners' systematic report after every service. No more searching, comparing or chasing: one request is enough.
A transparent framework
Maison Charly makes sure every partner meets all the conditions to deliver their services with quality and in complete safety for your companion.
Peace of mind
Every service is covered by our professional insurance. Discreet protection, so you can fully enjoy every moment.
Everything in one place
Everything goes through your Maison Charly space: clear information, approved in advance, and no last-minute surprises.
The journey, step by step
Pre-registration
You leave your details and a few words about your companion; your concierge contacts you to get acquainted.
Your companion's profile
A first conversation helps us understand their temperament, health and daily rhythm. Their profile is then continuously enriched, with your feedback and our partners'.
Your plan
Your concierge advises the plan that suits you best. Nothing is set in stone: as your needs evolve, we evolve with you.
Delegate with peace of mind
You make your requests, receive a detailed offer and approve it. Your concierge orchestrates every service and keeps you informed, with photos. If you wish, you can meet our partners before the first service.
Our plans
Your concierge advises the plan that suits your rhythm and your companion's.
| À la carte | Member | Club Charly | |
|---|---|---|---|
| For whom | Occasional needs | Regular support on weekdays | Everyday support |
| Your concierge | Every day, 9am to 6pm | Monday to Friday, 9am to 6pm | Every day, 7.30am to 9pm |
| Your services | Detailed offer before every booking, booking fees included | Our partners' prices.Capped management fees apply. | Our partners' prices.Capped management fees apply. |
| Dedicated line | No | Dedicated phone and email | Dedicated phone and email |
| Commitment | None | Monthly | Monthly |
| Price | Free to join | On request | On request |
À la carte
- For whom
- Occasional needs
- Your concierge
- Every day, 9am to 6pm
- Your services
- Detailed offer before every booking, booking fees included
- Dedicated line
- No
- Commitment
- None
- Price
- Free to join
Member
- For whom
- Regular support on weekdays
- Your concierge
- Monday to Friday, 9am to 6pm
- Your services
- Our partners' prices.Capped management fees apply.
- Dedicated line
- Dedicated phone and email
- Commitment
- Monthly
- Price
- On request
Club Charly
- For whom
- Everyday support
- Your concierge
- Every day, 7.30am to 9pm
- Your services
- Our partners' prices.Capped management fees apply.
- Dedicated line
- Dedicated phone and email
- Commitment
- Monthly
- Price
- On request
Member plan: outside its hours, requests remain possible on à la carte terms.